(Virtual Showroom) For operators using high-pressure jetting and vacuum equipment, knowing how a machine works is only part of the job. They also need to use it safely and effectively when faced with blocked sewer lines, difficult stormwater drains or challenging site conditions. That’s why Werner Pumps has expanded operator training beyond its factory, taking practical instruction directly to customer sites.

According to Lazarus Dikgale, Certified Trainer at Werner Pumps, the aim is to give operators experience in the conditions they encounter in their daily work.

“At the factory, we can demonstrate equipment operation in a controlled environment, but on site we are able to train operators in the exact conditions they face every day,” he says.

“For example, instead of demonstrating sewer unblocking or stormwater drain cleaning in a training pool, we can work manhole to manhole. This helps operators gain confidence and develop the skills to operate the equipment safely and efficiently.”

From pre-start checks to practical operation

Each training visit begins before the equipment is switched on. Dikgale demonstrates a pre-inspection and site-specific risk assessment, then takes operators through the daily inspections and pre-start checks they should perform themselves.

Operators are taught correct operating procedures, preventative maintenance and equipment care, as well as the dos and don’ts of using the unit.

Importantly, they do not simply watch – they participate. “The operators repeat every procedure themselves under supervision until they are confident and competent,” says Dikgale.

The training then moves into practical work, depending on the equipment and application. This can include unblocking sewer lines, cleaning stormwater drainage systems and vacuum loading.

Operators are also shown how to wash and clean the unit correctly after use, an important step in preventative maintenance.

Learning in real-world conditions

Taking training into the field exposes operators to variables that cannot easily be recreated at a factory.

Different blockages, weather, dust and site-specific challenges all influence how equipment is used. Working through these conditions under supervision helps operators understand not only what to do, but how to respond when the job does not go as expected.

“Factory training is excellent for teaching theory and understanding the machine,” says Dikgale. “On-site training combines that technical knowledge with real-life experience, resulting in operators who are more confident, capable and prepared for their daily work.”

It also gives the trainer an opportunity to identify habits that may affect safety, productivity or the condition of the equipment.

One common issue is operators assuming that experience with an older machine means they can operate a newer one.

Werner Pumps equipment continues to evolve, with changes in technology and operating systems. Previous experience is useful, Dikgale says, but should not replace learning the correct procedures for the unit being used.

Another recurring issue is operators overlooking operating instructions provided on the equipment itself. “We reinforce the importance of daily inspections, preventative maintenance and following the correct operating sequence every time,” Dikgale says.

Protecting the equipment investment

While better operator confidence is an immediate outcome of training, the benefits extend to the equipment itself.

Correct operation and regular inspections can help operators identify minor problems before they develop into larger breakdowns. Better preventative maintenance can also improve reliability and extend the working life of the unit.

For customers, this can translate into safer operation, greater productivity and less unnecessary downtime.

Ultimately, Dikgale says, good equipment operation comes down to both personal responsibility and respect for the machine.

“Safety always starts with you. No matter how advanced the equipment is, it can only be operated safely by someone who follows the correct procedures and remains aware of their surroundings. I also remind every operator that this machine is a valuable asset. If you look after it properly through correct operation, daily inspections and routine maintenance, it will remain reliable, last much longer and continue to do the job it was designed for.”