Company Announcement - Komatsu Australia has launched a new range of component solutions, developed in response to evolving customer needs to cut costs, minimise downtime and increase efficiency. Komatsu’s expansion of its current range of component solutions has been designed to meet customer needs for lower cost alternatives in component management across the quarrying, construction, utility and mining sectors. Its Component Solutions covers six flexible options, tailored to customers’ needs and working environments, and allowing them to better to balance cost and risk.

Component Solutions cover:

• Purchasing new genuine components, with a 10% credit for returning a used component
• Remanufactured (Reman) components, allowing customers to switch out a component for one that has been remanufactured to meet Komatsu’s OEM specifications

» Komponent Exchange – Single, under which a single component can be changed out using a Komatsu remanufactured product, with a variable cost of repair based on the condition of the returned component

» Komponent Exchange – Fleet, where components can be changed out across a fleet, with flexibility to choose between a customised scope of work or leveraging Komatsu quality standards as well as the ability to re-use the customer’s “own iron”

» Rebuild or repair and return, a flexible option under which the customer can define their scope of works

» Purchasing Komatsu used components, a dependable off-the-shelf alternative at a competitive price.

According to Tom Zube, Komatsu Australia’s General Manager Product Management Components, all Component Solutions offerings are now covered by Komatsu’s extended warranty. “This offering is an important contributor to Komatsu’s vision to become indispensable to our customers by providing Komatsu quality and the productivity, reliability and safety that is built into every Komatsu process,” he said.
“This expansion of Component Solutions is part of our commitment to better serving the needs of our customers across all industry sectors.
“However, we also recognise that in today’s changing market, there is a risk that customers may continue to stretch components past the recommended point at which they should be replaced, in an effort to reduce costs,” Zube said. “This creates the potential for undue wear or damage to components, leading to more expensive repairs, reduced efficiency and even a risk to safety. “Our solution is to take our product range and component offerings and delivering them in a different way. We want to say yes more often,” said Zube.

“As a company that can provide a full range of options across the whole country, for our customers, we have worked hard to develop solutions to reduce costs, lower risks and cater to a cross-section of diverse and unique business needs. “Komatsu Component Solutions offers a way for customers to best determine which option best suits them,” he said.