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Interactive Intelligence To Host “Six Top Challenges Of Deploying A Multichannel Contact Centre” Web Event

29th October 2015

  

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Interactive Intelligence Group Inc  (0.03 MB)

Company Announcement - Interactive Intelligence Group Inc., A Global Provider Of Software And Cloud Services For Customer Engagement, Unified Communications And Collaboration, Is Hosting A Free Web Event Titled, “Six Top Challenges Of Deploying A Multichannel Contact Centre And How To Beat Them.”
 
This 60-Minute Educational Web Event Will Be Held Tuesday, Nov. 10, 2015 At 17:30 Pm.
 
Ideal For Contact Centre Managers And Anyone Responsible For Improving The Customer Experience, This Webinar Will Show Attendees How To:

  • Overcome The Challenge Of Budget/Cost, Especially For Smaller Organizations.
  • Develop The Resources And Expertise Needed To Support A Multichannel Customer.
  • Leverage The Cloud To Move Beyond Legacy Contact Centre Systems/Technology.
  • Help Your Customers Adopt New Contact Channels.
  • Eliminate Organizational Silos.
  • Make Your Multichannel Contact Centre A Strategic Priority That Pays Off.

 Webinar Presenters Will Include Frost & Sullivan Principal Analyst Nancy Jamison, And Interactive Intelligence VP Of Solutions Marketing Tim Passios.
 
A Q&A Will Follow The Presentations, During Which Presenters Will Answer Live Audience Questions.
 
“Small And Mid-Size Contact Centres Especially Are Challenged To Keep Up With Today’s Customer Expectation Of Fast And Consistent Service Across A Multitude Of Communications Channels,” Passios Said. “This Webinar Will Show Companies That Even With Limited Resources They Can Overcome Multichannel Challenges To Deliver A Satisfying Customer Experience.”

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