Company Announcement - GF Machining Solutions, one of the globally leading providers of machines for mould and tool construction, is now relying on the service solution symmedia SP/1. In future, every delivered machine is to be equipped with the service tool. More than 20 service sites around the world are integrated for this. via automated processes GF Machining Solutions thus implements savings of process costs while at the same time expanding its offer by a smart service solution: the symmedia SP/1 service platform contains a complete remote service and monitoring infrastructure, and can be easily integrated into the global structures at GF Machining Solutions to reduce times to reaction when service is needed, to clearly increase machine availability and competiveness of the customers. Industry visitors can see the functions for themselves at EMO Milan from 5 to 10 October, hall 9, stand C06.

From January 2016 onwards, GF Machining Solutions will be linked to all delivered machines with symmedia SP/1. "The cooperation started with shared development of the most efficient and slimmest processes for installation," explains Andreas Wehmeyer, project manager and Senior Consultant at symmedia. "Due to the complex service structures and the high number of machines, simple integration is a central requirement of GF Machining Solutions to keep the solution user-friendly for the employee." As a consultant, symmedia supports the entire project from definition of the processes to further development of the business model, to internal and external marketing.

GF Machining Solutions introduces symmedia SP/1 Remote Service and symmedia SP/1 Monitoring. Incoming service requests are structured by connection to the SAP ticket system and organised automatically. Customers will also find all relevant service data in the customer cockpit and can call them on their Smartphones. With the digital services of symmedia, GF Machining Solutions takes a first step towards smart factory of the future and Industry 4.0. The global networking of the service organisation with the installed machines synchronises the respective processes and increases efficiency on the provider and user sides. At EMO Milan, the machine manufacturer shows how it will make its own service structures ready for Industry 4.0 otherwise as well: A smart spare parts shop is to be added on in future.