https://www.miningweekly.com

After-sales strategy aids pumps maintenance

ANDREAS GREMELS
Advanced after-sales systems enable KSB Pumps and Valves to maintain a sizeable fleet of pumps in perfect working condition

ANDREAS GREMELS Advanced after-sales systems enable KSB Pumps and Valves to maintain a sizeable fleet of pumps in perfect working condition

12th June 2015

  

Font size: - +

Through its system efficiency service (SES) pumps and valves producer KSB Pumps & Valves can conduct a complete energy efficiency analysis and detect variations in flow rates and vibrations, that it interprets and analyses in real time to optimise pumping systems.

This enables the company to assist its clients with the scheduling of appropriate preventative pumps maintenance to ensure the least disruption.

Meanwhile, KSB Pumps & Valves aftermarket sales manager Andreas Gremels says the company’s advanced after-sales systems enable it to maintain a large fleet of pumps in perfect working condition wherever they have been sold and installed throughout Africa.

“No matter the age, make or model of the pumps, as long as it bears the KSB name, the company undertakes to ensure spares and services are available on short notice throughout the continent for the duration of the pump’s life,” he says.

He adds that, having sold thousands of KSB pumps over the past six decades, supply- ing after-sales assistance is one of the most important services offered by the company and it is prioritised throughout each division as a result.

“It is important that we keep the wheels of our customers’ operations running efficiently at all times and for this we maintain a sizeable stock of spare parts at our spare parts distribution centre in Germiston,” says Gremels, adding that appropriate stocks are also maintained wherever they may be required throughout the company’s branch and dealer network in Africa.

“Considering that we have operational pumps that were installed in the early 1950s, our logistics and resource planning systems are highly advanced to enable us to track and measure the needs of our massive customer base as required,” he says.

Data input by the company’s sales teams is tracked and entered into the system to ensure that spares holding can be accurately allocated for the pumps population.

All the spares for the company’s standard range of pumps are kept on site, while special agreements are put in place with customers who operate the company’s specialised pumps systems.

The services and spares are available for the full range of products offered by KSB Pumps & Valves, including upgrading of pumping systems, pumps, valves and related products,” concludes Gremels.

Edited by Leandi Kolver
Creamer Media Deputy Editor

Comments

Showroom

Schauenburg SmartMine IoT
Schauenburg SmartMine IoT

SmartMine IoT has been developed with the mining industry in mind, to provides our customers with powerful business intelligence and data modelling...

VISIT SHOWROOM 
John Deere (Pty) Ltd
John Deere (Pty) Ltd

In 1958 John Deere Construction made its first introduction to the industry with their model 64 bulldozer.

VISIT SHOWROOM 

Latest Multimedia

sponsored by

Magazine round up | 12 April 2024
Magazine round up | 12 April 2024
12th April 2024

Option 1 (equivalent of R125 a month):

Receive a weekly copy of Creamer Media's Engineering News & Mining Weekly magazine
(print copy for those in South Africa and e-magazine for those outside of South Africa)
Receive daily email newsletters
Access to full search results
Access archive of magazine back copies
Access to Projects in Progress
Access to ONE Research Report of your choice in PDF format

Option 2 (equivalent of R375 a month):

All benefits from Option 1
PLUS
Access to Creamer Media's Research Channel Africa for ALL Research Reports, in PDF format, on various industrial and mining sectors including Electricity; Water; Energy Transition; Hydrogen; Roads, Rail and Ports; Coal; Gold; Platinum; Battery Metals; etc.

Already a subscriber?

Forgotten your password?

MAGAZINE & ONLINE

SUBSCRIBE

RESEARCH CHANNEL AFRICA

SUBSCRIBE

CORPORATE PACKAGES

CLICK FOR A QUOTATION







sq:0.1 0.13s - 95pq - 2rq
1:
1: United States
Subscribe Now
2: United States
2: