Join Deltek’s webinar on “How to use the loyalty of your EXISTING clients to help you win NEW clients”
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We all know that happy clients are vital for our long-term success. But, in today’s hyper-competitive economy, that alone just isn’t enough. You need bulletproof client relationships and a plan for letting the world know that you really deliver on client satisfaction. What gets measured gets done. But, client satisfaction has long been one of those things relegated to “Of course our clients love us, they would tell us if there was a problem”. No measurement, no quantifiable results, no differentiation.
During this informative complimentary webinar, you learn:
• How to integrate key client satisfaction metrics across strategic areas of your business.
• Best practices for measuring and promoting your client satisfaction.
• Specific case studies illustrating how two successful A/E firms have turned client satisfaction into a competitive advantage.
Led by PSMJ, ClientFeedbackTool, and Deltek, special guests include Glenn Gerschke, Vice President/Division Manager with Collins Engineers as well as Kate Henske, Project Manager with Burns & McDonnell.
Glenn will take you through how Collins implemented an integrated approach to gathering key client satisfaction metrics and then effectively promoted those metrics in their marketing efforts and on their corporate website. The end result? Open sharing of quantifiable client satisfaction data has led to increased
trust and been instrumental to growing new relationships. Led by PSMJ, ClientFeedbackTool, and Deltek, special guests include Glenn Gerschke, Vice President/Division Manager with Collins Engineers as well as Kate Henske, Project Manager with Burns & McDonnell.
When: Thursday 5th of June, 7:30 to 8:30 PM South Africa Time Register Here: bit.ly
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