Cape Town-based subsidiary of the Zest Electric Group, IMS Cape, says that aftermarket service and support for generator sets should not be an optional extra.
IMS Cape sales manager Bruce McCracken says that proper maintenance is absolutely essential as certain industries depend on its generators for the everyday essential support of reliable electrical power.
“The time to discover that there is an issue with a generator set is not when it is called on to operate. This is a point which IMS Cape drives home to its customers, as it can make the difference between having power or not,” he says.
He adds that it is also in line with the company’s cradle-to-grave approach with its products.
“It is simply not good enough to manufacture a product, install it and then walk away. Our strategy has always been to provide the highest levels of aftermarket support following installation,” says McCracken.
The company encourages customers to enter into service agreements to ensure that the units are kept in optimum working condition.
Generator sets are custom built for specific application requirements. McCracken says that standby power requirements differ from application to application and that it is important to ensure that the unit supplied will meet the parameters of the operation where it will be used.
“The IMS Cape team is able to survey any site or plant and then design, manufacture and install multiple synchronised units with capa- cities of well in excess of 15 MVA,” he says.
The company also offers off-the-shelf generator sets. The components are imported and assembled locally. The generator units are standard builds and encompass all the major aspects required for a reliable standby generator application.
The company is due to move into its new custom-built 8 000-m2 manufacturing facility, in Epping, in October.
“This is a modern facility, which embraces design, manufacture, assembly and testing on all aspects of generator sets, including electrical solutions. What is important is that it is all under one roof. Keeping all our activities in-house gives us optimum control of both quality and lead times,” says McCracken.
The generator sets to be manufactured at the new facility will range between 150 kVA and in excess of 3 000 kVA.
The new facility in Epping will also incorporate a 1 200-m2 three-storey office block, which will house the design, production planning, administration and sales teams, together with the after-sales and service support teams.
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