Company Announcement - Select sessions covering collaboration, communications and customer engagement technology, trends and best practices to be Livestreamed June 9 and 10. Interactive Intelligence Group Inc., a global provider of collaboration, communications and customer engagement software and cloud services, will Livestream select sessions at its annual customer and partner conference, INTERACTIONS 2015, held June 9-11 in Indianapolis, Indiana, U.S.A.
This year’s conference, which is expected to draw 2,000-plus attendees from across the globe, will feature more than 160 sessions delivered by nationally-recognized industry experts, senior Interactive Intelligence product specialists, and Interactive Intelligence customers.
The general public can access the following Livestreamed sessions (all times are Eastern Daylight Time):
Tuesday, June 9
- 8:15-8:30 a.m. -- Conference Kick‐off, Jeff Platón, Chief Marketing Officer, Interactive Intelligence
- 9:30-11 a.m. -- The Convergence of Communications, Collaboration and Customer Engagement, Dr. Don Brown, CEO & Founder, Interactive Intelligence
- 11-11:45 a.m. -- The Effortless Experience, Matthew Dixon, Group Leader, Financial Services and Customer Contact Practices, CEB and Best Selling Author
- 1:45-2:30 p.m. -- What’s Driving Business Demand for Unified Communications as a Service, Brian Riggs, Principal Analyst, Ovum
- 2:45-3:30 p.m. -- Do This, Not That ‐ Making All the Right Moves to Fuel Your Contact Center Strategy and Performance, Chip Funk, Manager, Contact Center Consulting, Interactive Intelligence
- 3:45-4:30 p.m. -- How Mature is Your Contact Center?, Todd Marthaler, Contact Center Consultant, Interactive Intelligence; Carrie Bleck, Director, Enterprise Solutions, Northwestern Mutual Insurance
- 4:45-5:30 p.m. -- Big Data Big Promise: Bringing New Insight into Contact Center Operations, Nancy Jamison, Principal Analyst, Frost & Sullivan
Wednesday, June 10
- 8:15-8:45 a.m. – Unified Communications and Collaboration – Evolution or Revolution?, Art Schoeller, Vice President, Principal Analyst, Forrester Research
- 8:45-9:30 a.m. -- Interaction Decisions™ Customer Panel, Ric Kosiba, Vice President, Sales, Interactive Intelligence; Adam Cincoski, Senior Director, Traffic and Workforce Management, Optum; Scott Fessler, Vice President, Support Services, North American Bancard; Bob Dobson, Director, Workforce Management, InterContinental Hotels Group
- 10:30-11:15 a.m. -- What Every Customer Wants: The Eight Essentials of Service Excellence, Richard Shapiro, President and Founder, The Center For Client Retention
- 11:30 a.m.-12:15 p.m. -- Process Automation – Doing it MiWay!, Huzair Essop, ICT Solutions Architect, MiWay Financial Services; Fokion Natsis, Head of Sales – Africa, Interactive Intelligence
- 1:45-2:30 p.m.-- Unified Communications and Collaboration – Evolution or Revolution?, Art Schoeller, Vice President and Principal Analyst, Forrester Research
- 2:45-3:30 p.m. -- Getting Answers to Cool "What‐If" Questions with Interaction Decisions™, Bob Dobson, InterContinental Hotels Group; Melita Adair, InterContinental Hotels Group; Annie Nokes, InterContinental Hotels Group