State-owned power utility Eskom has launched its MyEskom mobile app in a bid to improve customer service, transparency and communi- cation.
The app, which was available for Android and iOS devices, as well as through a mobile site, provided the latest information on the forecast status of the national power system and allowed users to contact Eskom through a Talk to Eskom function.
The app, which enables users to build a personalised profile, based on the types of appliances they have in their homes, also provides energy-saving tips, weather information, basic information about power outages and links to website information.
Users will also receive announcement notifications, should they choose to.
“We built the app to give electricity cus-tomers and users better and more direct access to information that applies to their own con-sumption profile,” Eskom CIO and group information technology divisional executive Sal Laher, said, adding that the app should ultimately help users to consume electricity more efficiently.
The free MyEskom app can be downloaded from the app stores on Android and iOS devices or accessed through the www.myeskom.co.za mobisite.